FAQ
Frequently Asked Questions
Shipping
How long does shipping take?
Orders are processed within 1-3 business days. Delivery typically takes 7-12 business days for the United States and 10-15 business days for international orders. Personalized items may require additional processing time.
Do you ship internationally?
Yes, we ship to most countries worldwide. International orders may be subject to customs duties and taxes, which are the responsibility of the buyer.
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. Use this number on the carrier's website to track your package in real time.
Returns & Exchanges
What is your return policy?
We offer a 30-day return policy from the date of delivery. Items must be unworn, in original condition, and in their original packaging. Personalized items are final sale and cannot be returned.
How do I start a return?
Email us at contact@relleryjewelrycharm.com with your order number and reason for the return. We will provide return instructions within 24-48 hours.
How long do refunds take?
Once we receive and inspect your return, refunds are processed within 5-10 business days to your original payment method.
Payment
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, Google Pay, and Shop Pay.
Is my payment information secure?
Absolutely. All transactions are processed through secure, encrypted payment gateways. We never store your credit card information on our servers.
Products
What materials are your jewelry made from?
Our jewelry is crafted from high-quality materials including sterling silver, 14K gold fill, solid gold, and premium gemstones. Each product page includes detailed material information.
How do I care for my jewelry?
To keep your jewelry looking its best, store it in a dry place away from direct sunlight. Avoid contact with water, perfume, and harsh chemicals. Clean gently with a soft cloth.
Do you offer gift wrapping?
Every order arrives in our signature packaging, ready to gift. For special gift wrapping options, check our website for current offerings.
Need More Help?
If your question is not answered here, please email us at contact@relleryjewelrycharm.com. We are happy to help!